Delivery Information
All our delivery suggested timescales are subject to stock availability and may take longer if stock is unavailable.
All our delivery suggested timescales are subject to stock availability
Online Delivery Charges and Details.
If you have a business account set up with Green-tech please contact your sale advisor for business delivery times and rates on 01423 332100.
Online Delivery Table
| Delivery Charge | Available on Delivery Zone | Delivery Timescale | Post Code Areas |
| £12 Standard Eco Delivery Charge on orders under £500 ex VAT | A & B | 3 - 7 working days (Excluding pond liners and bespoke products - incur longer lead time) |
All Mainland England and Wales Scotland - DD,DG, EH, FK, G, KA (except KA27 & KA28) KY, ML, TD, AB1 - AB16, AB21-25, AB30, AB39, PA1- PA19, PH1-PH3 |
| £0 Standard Eco Delivery Charge on orders over £500 ex VAT | A & B | 3 - 7 working days (Excluding pond liners and bespoke products - incur longer lead time) |
All Mainland England and Wales Scotland - DD,DG, EH, FK, G, KA (except KA27 & KA28) KY, ML, TD, AB1 - AB16, AB21-25, AB30, AB39, PA1- PA19, PH1-PH3 |
| £20 Scottish Highlands on all orders | Zone C | 4- 8 working days (Excluding pond liners and bespoke products - incur longer lead time) |
Scottish Highlands - AB31-AB38, AB40-AB56, IV1-IV36, Iv52-IV54, IV63, KW1-KW14, PA21-38, PH4-PH41, PH49-PH50 |
| £55 Scottish Isles, Isle of Man and Isle of Wight on all orders | Zone D | 4 - 8 working days (Excluding pond liners and bespoke products - incur longer lead time) |
Scottish Isles, Isle of Man and Isle of Wight - HS, IV41-IV49,IV51,IV55,IV56, KA27-KA28, KW15-KW17, PA20, PA41-PA49, PA60-PA78, PH42-PH44,ZE,IM, PO30-PO40 |
| £60 Jersey and Guernsey on all orders | Zone D | 7 - 15 working days (Excluding pond liners and bespoke products - incur longer lead time) |
Jersey and Guernsey - BT, JE1-JE5, GY1-GY10 |
| £35 Isles of Scilly (No next day option) | Zone A | 5-12 Working days (Excluding pond liners and bespoke products - incur longer lead time) |
Isles of Scilly - TR21-TR25 |
| Pond Liners | UK Wide | 7 - 20 working days |
UK Wide |
| Tree Guards & Grilles (including frames) | UK Wide | 6 - 8 weeks | UK Wide |
We are no longer able to ship online orders to Northern Ireland.
How we delivery our online order products
Products are dispatched either as a parcel, number of parcels or a pallet.
Standard Online Order Delivery Services
Parcel and Pallet Standard Service
If you pay our standard delivery fee subject to zone area charge. The order will be process and sent out through either our Eco courier service for parcel orders or Eco pallet service. The eco service is a 2 - 5 working day delivery service subject to zone of delivery and stock availability.
Orders placed before 1pm (Mon-Fri) will be processed same day and aimed to be dispatched the same working day (subject to being in stock at Green-tech). Any items dispatched directly from our suppliers may require an extended delivery date, this will be advised at confirmation of order.
The delivery service provides we use operate between 8am to 7pm
Pallet Delivery Details
On Large quantity size orders or heavy products, these orders are usually sent out palletised. On pallet deliveries our delivery lorries will require good access to site, an open, flat, hard-standing space for offload, with use of a taillift. Please provide us with an up to date contact number to pass over to the delivery company to contact you if there is any issues with delivery or to make you aware of drop off time. If you have any site access issues or wish to pass over directions to site please contact us at time of ordering.
Delivery Left Safe and Accepting/Signing for Deliveries
If you are not home or on site at time of delivery our courier service will attempt to leave the order in a safe place on the site or with a neighbour.
When signing for the order please inspect before accepting, if goods are received damaged, you must inform the delivery driver immediately and ensure that this is added your signed proof of delivery - If you notice damage to goods delivered that you didn't inform the driver, please notify us with 24hours of receipt and email photography's of the damage to [email protected]. Or if you believe a parcel or part of your order to be missing, please sign for the delivery as a partial delivery and notify us straight away to investigate. Any orders reported after 24hours from receiving damaged, partially missing or signed for as undamaged and or all received we will endeavor to help rectify the situation but no guarantee is offered due to the acceptance of the goods at time of delivery.
Delayed Delivery & Failed Delivery
We shall be under no liability for any delay or failure to deliver products if the delay or failure is wholly or partly caused by circumstances beyond our control. For example delivery companies being delayed due to traffic incidents or weather conditions.
All risk in the products you order (including risk of loss and/or damage to the products) shall pass to you when they are delivered to the delivery address specified in your order.
If for any reason the purchaser or delivery addressee fails to accept delivery of any of the goods, or Green-tech is unable to deliver the goods on time because the buyer has not provided appropriate instructions, personnel, documents, vehicular access, licences or authorisations:
1) Risk associated with the Goods shall pass to the Buyer.
2) Green-tech may store the Goods until re-delivery, whereupon the Buyer shall be liable for all related costs and expenses (including, without limitation, original and re-delivery charges, storage and insurance).
Product that require a phone call to purchase or are made to order not stocked at the Green-tech warehouse may have a long delivery and lead time.
Pond Liners & Non Stock Bespoke Products Delivery
For pond liners and bespoke/non stock product these will incur a longer delivery waiting time due to them either being dispatched direct from a supplier or having to be special made. During busy periods of the season this can be up to 20 working days.